| Program Features, Options & Benefits |
 HealthFirst Solutions Card |
 HeRO
Receivable Outsourcing |
 HealthFirst Self-Pay Loans |
| Healthcare-Oriented, Friendly Customer Service |
YES |
YES |
YES |
| Positive & Proactive Receivables Approach |
YES |
YES |
YES |
| Dedicated Client Services Team |
YES |
YES |
YES |
| Complete Patient Account Follow-Up |
YES |
YES |
YES |
Account Referral Flexibility;
Refer Only Specified Accounts |
YES |
YES |
YES |
| HealthFirst-Supplied Hardware & Software |
YES |
YES |
YES |
| Inservice Staff Training Program |
YES |
YES |
YES |
| National Database Search Capability |
YES |
YES |
YES |
| Client-Based Program Customization |
YES |
YES |
YES |
| Web-based Account Maintenance |
YES |
YES |
YES |
Web-based Account Referral and
Report Generation |
YES |
YES |
YES |
| Extended Payment Plans Available |
|
YES |
YES |
| Payment flexibility and Due Date Changes |
|
YES |
YES |
Ability to Adjust Payments to Patients'
Financial Situation |
|
YES |
YES |
| Pay-by-Check, Check-by-Phone, Bank Auto-Pay, Debit, Visa or Mastercard |
YES |
YES |
YES |
| Interest Income New Source of Revenue |
|
YES |
YES |
| Patient Self-Pay Financing |
YES |
|
YES |
100% Direct-to-Provider Self-Pay
Account Funding |
YES |
|
YES |
| Up-Front Cash for Self-Pay Account Balances |
YES |
|
YES |
Financing can be Arranged Prior-to or
After Medical Procedure |
YES |
|
YES |
Opportunity for Patient to Develop a
Positive Credit Reference |
YES |
|
YES |
| Web-Based Loan Contract Generation |
YES |
|
YES |
| Web-Based Payment Scenario Testing |
|
|
YES |
| Loan Consolidation Available |
YES |
|
YES |
| Discounting Available |
|
|
YES |
| Self-Pay Account Management |
|
YES |
|
Early-Out Contact Program
(custom letters & phonecalls) |
|
YES |
|
Option to use HeRO or Provider
Logo on Statements |
|
YES |
|
| Account Inquiry Clarification & Follow-up |
YES |
YES |
YES |
| A Variety of Short and Extended-Term Payment Options Offered to Patients |
|
YES |
YES |
| Financial Assistance Screening |
|
YES |
|
| No Contract for Patient to Sign |
YES |
YES |
|
