HeRO Outsourcing

HeRO Outsourcing is a unique program designed to reintroduce human contact to the receivables cycle and improve resolution of self-pay medical accounts. HeRO Outsourcing provides a proactive and positive approach to resolving self-pay medical balances, saving vital time for office staff and offering a variety of flexible and affordable payment plans that can greatly increase patients’ ability to pay.

HeRO Outsourcing Program Benefits

Outsourcing with HeRO Outsourcing provides a variety of benefits to healthcare providers as well as their patients.

• Additional Resources: HeRO Outsourcing provides experienced staff, professional systems and a variety of flexible payment options.
• Follow-Up: HeRO Outsourcing provides prompt action and thorough follow-up. All referred accounts are treated with top priority.
• Balance Sheet: Increase in cash flow, compressed revenue cycle and reduction in net operating costs. HeRO provides a remittance for all monies received on behalf of your office on a regular, pre-determined schedule.
• Focus: More time to focus on patient healthcare. Increase in productivity through redirection of staff.
• Technology: Our computer system has the power to maintain up-to-the-minute records on patient accounts, the flexibility to adapt to individual provider requirements, and the reporting capability to provide detailed status information.
• Report: HeRO Outsourcing provides your office with detailed reports listing new accounts, payments received and status of all accounts being managed by our system.
• Flexibility: Custom programs and flexible payment options improve account resolution.
• Peace of Mind: The ability to direct patients to extended payment options can provide peace of mind and an opportunity for positive public relations.

HeRO Outsourcing is Easy to Start

Our staff will meet with your practice to design a receivables program that meets your needs. Our clients determine many aspects of how referred accounts are managed. HeRO Outsourcing staff will work closely with your practice to establish which accounts to refer, the approach to take in the event of late or missing payments and other details. Our staff will work with your practice to establish which payment options you would like to offer your patients. No-interest options include single payment in full or equal payments over six months.

Our clients need only refer account information and HeRO Outsourcing will contact the guarantor, clarify and resolve inquiries, and work to establish a manageable payment arrangement. HeRO Outsourcing will also take care of all future follow-up, account adjustments and customer service.

The HeRO Outsourcing Action Plan

• Inform: HeRO Outsourcing will initiate self-pay account resolution with prompt action to inform guarantors of their self-pay balance.
• Clarify: HeRO Outsourcing will proactively research and clarify issues such as insurance that may otherwise impede account resolution.
• Establish a Plan: HeRO Outsourcing will work with patients to establish a payment plan that fits their economic situation while resolving their self-pay balance.
• Follow-Up: HeRO Outsourcing will quickly follow up with patients in the event of late or missing payments.
• Adjust: HeRO Outsourcing offers a variety of plans to assist patients in resolving their self-pay balance and has the flexibility to adjust to changes in a patient's economic situation.